Terms & Conditions

This Terms & Conditions set out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means Direct Dog Sports; and
  • You’ or ‘your’ means the person using our site to buy goods from us.

Direct Dog Sports is trading name of Heath Green LTD registered in the United Kingdom at 109 Knowles Hill, Rolleston On Dove, Burton On Trent, Staffordshire, DE13 9DZ/ Company No: 13150245 / VAT No: GB369567438

 

When buying anything from our Direct Dog Sports website you agree to be bound by these terms and conditions and any other documents referred to in them.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us at info@directdogsports.com

Ordering Goods

By placing an order with Direct Dog Sports, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Payment is required at time of placing an order.

To place an order with Direct Dog Sports, you must be over 18 years of age. Direct Dog Sports retains the right to refuse any request made by you.

Delivery

We use trusted third party logistics providers to deliver our goods.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We may need to deliver your goods in separate instalments. If that is the case we will let you know in advance.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on the exact location.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.

If required, we can make the goods available for collection at our warehouse facility at Direct Dog Sports, Church Broughton, DE65 5BA, United Kingdom.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Payment

Payment can be made online using the payment service provided by Stripe. Debit and Credit cards are accepted.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

Pricing Information

All prices listed on Direct Dog Sports are correct at the time of entering.

Delivery costs will be charged in addition; on your quotation or Invoice, delivery costs will be clearly stated.

Returns and Cancellation Rights

You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please Contact Us prior to the expiry of the cancellation rights period.

If you cancel this contract, we will reimburse to you the cost of the items. Delivery costs will not be reimbursed.

We will make the reimbursement without undue delay, and not later than:

  • 28 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Make sure to tell us whether you want an Exchange or Refund.

We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.

 

Dispute Resolution

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the goods;
  • our service to you; or
  • any other matter;

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know.

 

The laws of England and Wales will apply to this contract.